You may need to experiment with various messages and prompts to find our what works best in your specific case. It can be challenging to choose the best audio announcements, greetings, voice prompts, and on-hold messages that works specifically for your business. What soft of on hold messages work best for YOUR clients? Related: How to select, license, and format on hold music for your business phone Questions? Comments? Related: Top 10 best on hold music tracks for your business Here, at TunePocket you can choose between two convenient packages:ĭownload any 5 royalty free music tracks or sound effectsĭownload any 10 royalty free music tracks or sound effectsĪll music and sound effects are provided with lifetime royalty free license. As a more affordable alternative, you can use pre-made, ready to use on hold messages and music, like the examples we mentioned earlier. Hiring a specialized on hold messaging company can get expensive. Download ready to use on hold messages and music Sometimes, for a little extra cost, the VO artists can also provide background music. Depending on what your requirements the price may range between $50 – $60 and several hundreds dollars. If you have a bit of a budget you can hire a voice over (VO artist) or hire a specialized on hold messages service company. Also check out the technical requirements of you business phone system and learn how to format on hold music for phone systems. If you plan on using background music make sure you’re using music that is safe to use in commercial projects. The biggest advantages are that it’s free and you have the ultimate flexibility in what you can say. If you have a nice voice and more or less decent recording equipment, you can record your own on hold messages. where to get on hold messages and music for your businessĭepending on your budget and needs, there are a number of options: 1. More alert sounds for your business phone. Don’t repeat the same message over and over again, create a sequence that provides relevant messages during the duration of the hold. Apologize for delays if hold time is significant.ģ. If the hold is more that a couple of minutes make sure to thank customers for their time. However, don’t forget to ask the caller to stay on the line and wait.Ģ. Here are some basic tips to make your callers experience better:ġ. If message personalization is not an option, your still can use generic on hold messages that would work in most situations. The best option would be to customize your on hold messages to include the expected hold time, mention ongoing promotions or upsell, and provide other helpful up-to-date information about your business, self-serve options, or anything else that may be relevant. 3 simple tips for selecting best on hold messages Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important. However, if there is no other option but to place your customers on hold (perhaps during a busy season), you need to make the experience as pleasant as possible.Ībove all you must encourage the caller to remain on the line. The best on hold message is no hold at all! Let’s face it, customers who call to a business don’t want to be on-hold. Does your business need on hold messages?
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